2026 BBB Torch Award for Ethics

Direct Service Garage Doors
Wins The 2026 BBB Torch Award

Direct Service Garage Doors, a locally owned garage door repair and installation company in Little Rock, Arkansas, has won the 2026 BBB Torch Award for Ethics from the Better Business Bureau Serving Arkansas. Founded in 2014, Direct Service Garage Doors is the first independently owned, non-franchise garage door company in Arkansas to receive the award. It will be presented September 23, 2026, at the Clinton Presidential Center in Little Rock.

What Is The Torch Award?

Arkansas's Most Respected Ethics Recognition

The Torch Award for Ethics is presented annually by the Better Business Bureau Serving Arkansas to businesses that demonstrate outstanding ethical practices in their dealings with customers, employees, and the community. Winners are selected through a competitive nomination and review process that examines a company's character and business practices — not just its size or revenue. It is one of the most respected business recognitions in the state.

Why We Won

Built On A Standard That
Doesn't Change

Direct Service Garage Doors was founded in 2014 right here in Central Arkansas, built on a simple standard: upfront pricing, honest diagnoses, and a warranty that actually means something. Over more than a decade of service — through 1,400+ Google reviews at 4.9 stars, a BBB A+ accreditation, and Google Guaranteed status — that standard has stayed the same door after door, spring after spring.

"This award belongs to every technician who's told a customer the truth about what a repair actually costs, even when it would've been easier to upsell them. We built this company on doing right by people first, and the business worked out because of it — not the other way around."
— Travis Ford, Owner & Founder, Direct Service Garage Doors

Travis Ford, Founder of Direct Service Garage Doors, 2026 BBB Torch Award for Ethics winner

A First For Arkansas

First Independent, Non-Franchise
Garage Door Company To Win

Direct Service Garage Doors is the first independently owned, non-franchise garage door company in Arkansas to receive the BBB Torch Award for Ethics — confirmed in writing by the Better Business Bureau Serving Arkansas. Unlike franchise operators, Direct Service Garage Doors is 100% locally owned and operated, with every decision about pricing, hiring, and customer care made right here in Little Rock, not at a corporate office out of state.

Ceremony

2026 Torch Award Ceremony

The BBB will formally present the 2026 Torch Award for Ethics at a ceremony on September 23, 2026, at the Clinton Presidential Center in Little Rock, Arkansas. Photos and highlights from the event will be added to this page afterward.

📸 Ceremony photos coming after September 23, 2026.

Credentials

Trust Signals That Actually Mean Something

2026 BBB Torch Award for Ethics — Better Business Bureau Serving Arkansas

1,400+

Verified Google reviews at 4.9 stars — earned one job at a time over 12 years

BBB A+

Better Business Bureau A+ accredited since founding — zero unresolved complaints

Google Guaranteed

Background-checked, licensed, insured — backed by Google's guarantee program

HGTV Featured

Custom garage door work showcased on Fixer to Fabulous Season 4

ThreeBestRated

Named top garage door company in Little Rock for nine consecutive years

IDA Member

International Door Association member — industry standards and continuing education

Since 2014

12 years serving Central Arkansas. 20 years of garage door industry experience.

Frequently Asked Questions

Torch Award FAQ

Did Direct Service Garage Doors really win the BBB Torch Award?

Yes. Direct Service Garage Doors won the 2026 BBB Torch Award for Ethics from the Better Business Bureau Serving Arkansas. The award will be formally presented September 23, 2026, at the Clinton Presidential Center in Little Rock.

Is Direct Service Garage Doors the first garage door company in Arkansas to win a BBB Torch Award?

Direct Service Garage Doors is the first independently owned, non-franchise garage door company in Arkansas to win the BBB Torch Award for Ethics, confirmed in writing by the BBB. A franchise-affiliated garage door operator in Central Arkansas won a Torch Award in 2019.

What does the BBB Torch Award for Ethics recognize?

The Torch Award for Ethics recognizes businesses that demonstrate outstanding ethical practices toward customers, employees, and the community, as judged by the Better Business Bureau Serving Arkansas.

Where is Direct Service Garage Doors located?

Direct Service Garage Doors is headquartered at 10515 W. Markham St, Suite I5, Little Rock, AR 72205, and serves Little Rock, Conway, Benton, Bryant, Sherwood, Maumelle, North Little Rock, Jacksonville, Cabot, and Hot Springs.

Direct Service Garage DoorsWins The 2026 BBB Torch Award