Garage Door Roller
Replacement Little Rock AR

Mr. Parnell came out and replaced broken torsion springs, rollers, etc and got me back up and running quickly and on the same day I called. Very friendly and knows what he is doing. Very easy to work with. Would recommend.

First of all, I'd like to thank Travis who does absolutely amazing work! He arrived on time and explained the issues to me thouroughly. I had broken springs, worn out drums, and also needed a couple of other things that Travis showed me were extremely worn. He also tightened the chain, lubed the rollers and cleaned up light covers that mount over the lift motor (free)! The price was very fair and of course, the work was done perfectly. It does pay too call on someone who has loads of experience and is so professional and honest. I will never use any other company and when my friends or family need something done involving garage door services, I will most certainly refer them to Direct Service Garage Door!! 5+ Star Excellence!!

Travis was amazing and told me another company had installed the wrong spring and failed to balance my door. My door was so noisy that I thought I needed a new door but with a few tweaks and new rollers, my door sounds likes it’s almost new again! Thank you so much for the honest service!

Highly recommend! Michael was very professional and a delight to work with. He solved my issue quickly and even helped me program my garage to my new car. I had a sensor issue that he fixed. So helping me with my car was a bonus. He even oiled up my rollers and made sure everything else was in order. Very thorough and just a good guy to communicate with. Thank you Michael.

Excellent and very prompt service. Adjusted springs, replaced wheels and checked out my second door as well. Highly recommend!

Michael was prompt, friendly, and very skilled at his work. We were stuck in our garage, and he had us back on track in less than 2 hours. He replaced the broken spring, and did a thorough checkup of all the moving parts. Our door had sounded creaky and rattled since moving in 2 years ago. We had a lot of worn out parts, as it seemed our 25 year old door still had original parts. He replaced everything and educated us on how to keep the hinges and rollers and other parts maintained for optimal use.

Travis was on time . Finished job in the amount of time I was told.Door is so quiet with the new rollers,can hardly hear it open and close. Both technicians were friendly and informative. Would recommend to my friends.

Brandon showed up on time and was knowledgeable and professional. Repair was done in a little over an hour-spring and rollers. Also performed preventative maintenance on the other door. Will definitely use this company again.

David did a fantastic job with the installation. The work looks great and the door operates silently. He corrected the installation errors which already existed from a previous installation/homeowner during his installation and he had a very professional demeanor. He also took the time afterwards to train my wife up on the app setup and usage for the family. I would’ve given a five star review except that we had ordered a sandstone color door and someone at the office decided that a tan color would look better for home citing home insurance concerns of some sort, not realizing we were cash customers. By the time my wife realized the changes, our old door had been removed and we felt stuck with the tan. The tan door does look good and we are happy with the job, but we didn’t get what we ordered and will never know if we may have liked sandstone more. Update: Since the door had been installed, the y have been out several times due to the door jumping the track. I was informed that it was because I hadn't lubed the rollers, so the technician serviced them without charge. When the door continued to jump track the owner came out to personally inspect the door, and found a section of quarter round trim was making contact with the door. He removed that section and I haven't had the problem again. Once again, free of charge. I certainly appreciate him coming out and finally determining the source of the problem. (This was several months ago) Last month my door opener quit working entirely, so I called them to inspect the issue. The same day, my new car parked in the driveway had quit working for an unknown reason. The assumption was the storm that had rolled through the night before had struck both with a bolt of lightning. The technician determined the outlet was still good, so the unit had been "struck by lightning" and you can't replace parts because it could cause everything else to go bad, and lightning strike won't be covered by warranty. He later said it could've been a power surge, instead of lightning, since I lost power during the storm. He sent me a $775.63 replacement quote for the needed repairs. I manage a local HVAC distributor and I always give the customer the benefit of the doubt when a warranty item is involved. Unfortunately, in this case, it seemed to me that they were attempting to get another pay day off of me without even attempting to make a warranty repair on the suspicion that I may have just had a board go bad. I contacted LiftMaster myself, told them the situation, ran through some troubleshooting, and they sent me a new board free of charge under warranty. I replaced the board myself and now have a functioning garage door again. Fortunately, I'm mechanically inclined and familiar with manufacturers warranty processes. Anyone less knowledgeable would've been out nearly $800 for no reason. I've chosen not to change my 4 star rating due to the effort they made to correct the door from jumping track, and because I belive this later issue may have been due to a greedy installer. (I assume they earn a commission for sales/upcharges)

Parnell done a fantastic job on replacing the rollers on my garage door. So very Happy and now I can get my car out and in . Will definitely use again if I need to. Thanks Parnell

Appointment made, appointment met. Repair was completed within the appointment period. Travis was friendly, had the parts needed as well as knew what to do. He also adjusted the door, checked the rollers and door springs. Completely satisfied with this service

So this morning when my wife was leaving the house, I heard the spring break. I came across this company & gave them a call. Travis told me that he would be at my house in no time which was roughly 30 minutes after I called him. He came out and fixed my spring added new rollers & something else that I can’t think of at the moment. Anyways, he was really cool, & seemingly honest. I would NOT hesitate to give him a call again.. You rock, Travis!

My garage door quit working last night, I called Direct Service overhead at 7:00 am today,. He got to my house at 7:50, and by 9:00 am my garage door was fixed. Travis you are a life saver. Thank you!!!!! PS: Travis replaced the springs, drums, rollers, and others. He had everything he needed...