★★★★★
David did a fantastic job with the installation. The work looks great and the door operates silently. He corrected the installation errors which already existed from a previous installation/homeowner during his installation and he had a very professional demeanor. He also took the time afterwards to train my wife up on the app setup and usage for the family. I would’ve given a five star review except that we had ordered a sandstone color door and someone at the office decided that a tan color would look better for home citing home insurance concerns of some sort, not realizing we were cash customers. By the time my wife realized the changes, our old door had been removed and we felt stuck with the tan. The tan door does look good and we are happy with the job, but we didn’t get what we ordered and will never know if we may have liked sandstone more. Update: Since the door had been installed, the y have been out several times due to the door jumping the track. I was informed that it was because I hadn't lubed the rollers, so the technician serviced them without charge. When the door continued to jump track the owner came out to personally inspect the door, and found a section of quarter round trim was making contact with the door. He removed that section and I haven't had the problem again. Once again, free of charge. I certainly appreciate him coming out and finally determining the source of the problem. (This was several months ago) Last month my door opener quit working entirely, so I called them to inspect the issue. The same day, my new car parked in the driveway had quit working for an unknown reason. The assumption was the storm that had rolled through the night before had struck both with a bolt of lightning. The technician determined the outlet was still good, so the unit had been "struck by lightning" and you can't replace parts because it could cause everything else to go bad, and lightning strike won't be covered by warranty. He later said it could've been a power surge, instead of lightning, since I lost power during the storm. He sent me a $775.63 replacement quote for the needed repairs. I manage a local HVAC distributor and I always give the customer the benefit of the doubt when a warranty item is involved. Unfortunately, in this case, it seemed to me that they were attempting to get another pay day off of me without even attempting to make a warranty repair on the suspicion that I may have just had a board go bad. I contacted LiftMaster myself, told them the situation, ran through some troubleshooting, and they sent me a new board free of charge under warranty. I replaced the board myself and now have a functioning garage door again. Fortunately, I'm mechanically inclined and familiar with manufacturers warranty processes. Anyone less knowledgeable would've been out nearly $800 for no reason. I've chosen not to change my 4 star rating due to the effort they made to correct the door from jumping track, and because I belive this later issue may have been due to a greedy installer. (I assume they earn a commission for sales/upcharges)
