Garage Door Cable Repair
Little Rock, AR

Service was great. My technician Parnell was very helpful, polite, and professional about explaining why was having some of the problems with my springs and cables. The company that I was using in the past was charging me extra for a weekend call which I wasn't charged extra with Direct Service Overhead Garage Door Company. Being a retired senior on a fixed income, my pocketbook is not as large as it used to be. The only issue that I have is I asked about a senior discount but when I received the e-mail copy of my invoice, it wasn't include. I wish it could be credited back to my credit card.

I'm so pleased to have discovered Direct Service Overhead Garage Door Company when the company that installed and maintained our garage doors for 20 years couldn't schedule our repair until 5 days after we called for help. Travis came to the rescue in the afternoon after we called his office that morning. He made quick work of replacing the springs , drums, cables and fittings on our double door that was originally installed when our home was built in 1993. It now works like brand new. Very easy decision to click 5 stars for this company!

Our manual garage door broke and needed the components replaced (spring, cables, drums, tracks, etc). A different much larger company quoted me first at almost $2,000! For a MANUAL garage door. When I turned down the work, they were visibly annoyed and very rude to me, and tried to charge me $168 for cutting my cables(without notifying me before cutting them) and closing it. There was no reason for him to cut my cables since he had already aligned it back on the track, essentially fixing it. After they left I immediately called Direct Service Overhead. The woman I spoke to was very friendly and validating to the experience I had just had with the other company. She knew exactly who the company was without me mentioning the name, which is telling. She scheduled a technician to come to my house the following day for a free quote (the quote from the other company was not free). It was $799+tax to replace everything that needed to be replaced and it came with a 5yr warranty, saving me over $1000. My technician was Parnell. He was very friendly, professional, and got the job done quickly. After a few weeks of occasional use the door was no longer staying up when we’d open it so I called Direct Service Overhead. They sent Parnell back over here the following morning at no charge to me. After a 5 minute quick adjustment the door is back to working perfectly. I highly recommend Direct Service Overhead for any garage door needs, as it is clear they prioritize integrity and customer service over profit.

Excellent and fast service. My garage door cable came off of the pully and was jammed. Half up and half down. Got online and scheduled an appointment for same day service. Within an hour or so they arrived at my business, told me what was wrong and how much it would cost to fix it. Within about 15 minutes the gentleman had the door fixed and fully operational. I also appreciated the email with the photo of the technician that was coming. Not such a big deal in business but I can see how that would be comforting if they were coming to you home. David was very professional and personable. His customer service skills are spot on. I would highly recommend Direct Service and David for any of your garage door servicing needs. both in business or home.

WOW! Travis was prompt and certainly knows what he is doing. I would happily recommend him to anyone. The door was off track, the cable was off on one side, the center support was bent, a wheel went missing; it was a hot mess! Travis restored it in just over 30 minutes. And that includes servicing it. He made it look like child's play! Thank you Travis!!

Garage door cables broke on Saturday night and realized Sunday morning I couldn't get my car out. Travis was able to come take care of it within a couple of hours. Got a great deal and he's a good guy to work with. Highly recommend Direct Service Overhead.