Meet Parnell Lester
The Customer Favorite

Thanks Parnell.. He always understands the assignment and doesn't take a long time getting it done.. I hope they know how much that's means to us the consumer..

Mr. Parnell came out and replaced broken torsion springs, rollers, etc and got me back up and running quickly and on the same day I called. Very friendly and knows what he is doing. Very easy to work with. Would recommend.

I had a great experience with Parnell Lester, he was personable, informative, and professional. Our garage door spring broke and he came out the next day to take a look at it, I was expecting him to need to order parts and take a week or two for them to come in but he had everything he needed ready to go! He was able to fix my garage door and give it a tune up within an hour. Highly recommend working with Direct Service Overhead and especially Parnell.

Parnell is always so great anytime I need my garage door worked on! He’s friendly, helpful, and knows his stuff!

Parnell was great got on problem and was friendly through the repair process

Parnell was absolutely fantastic! Very professional, courteous and went above and beyond to fix my door. He has great energy and I can tell he’s a very kind person. Love that in a service call!

Parnell did an amazing job installing my new garage opener! He was very friendly, professional, and made the whole process smooth from start to finish. He got everything done in a timely manner and was very knowledgeable he took the time to explain everything and made sure I was comfortable with how it all works.You can tell he takes pride in what he does.10/10, highly recommend Parnell for any garage needs!

The service was done efficiently; and technician, Parnell, was knowledgeable and courteous.

After scouring the internet I landed on Direct Service Garage Doors and I’m very happy I did. A broken torsion spring left our garage door inoperable. I was able to schedule service that day and Parnell arrived in a few hours. It took him around 30 minutes to have us up and running and he even installed some missing screws from the original installation.

This is an amazing work from Direct service. Customer service was on point and a technician was sent almost immediately. The technician, Parnell Lester, did a great job. He immediately knew what the issue was, and proceeded to fixing it, with great communication, a smile on his face and hums of songs here and there. Great experience!!!

We have used Direct several times at 2 different homes in Little Rock. Each time, either Travis or Parnell have gotten to us within 24 hours. Both men are so friendly, polite and very knowledgeable. The prices are competitive. Today, Parnell showed up on time (a little early actually). A spring had broken on our door. He replaced the rod, springs and all necessary parts and it came with a 5 year warranty. As usual, he was friendly and he works quickly! Oh - today is SUNDAY! He told me they work on weekends too because “garage doors don’t sleep”😃I would definitely recommend this company.