If you've seen a review mentioning "the tech was great" — it was probably Parnell. He's been Direct Service's lead technician for years, and there's a reason so many customers ask for him by name. Quiet precision. Clear explanations. Never an upsell you don't need.
Parnell Lester
Lead Technician
Parnell has been part of the Direct Service crew for years and has quietly become the most requested technician on the roster. Customers who had a good experience with him on a spring replacement will call back months later asking for him specifically when they need a new opener installed.
Ask him what his approach is and you won't get a sales pitch. You'll get something like: "Show up on time. Figure out what's actually wrong. Fix it right. Explain what I did so the customer knows what they paid for." That's it. No theatrics. No diagnostic upsell. No phantom problems.
He handles the full range of Direct Service work — spring replacements, cable repairs, opener installs, panel replacements, full tune-ups, and new door installations. If Travis is the guy who runs estimates and trains new techs, Parnell is the guy who shows up to your house and quietly solves the problem.
Parnell is a full-range technician — which means there's almost nothing on a residential garage door he hasn't fixed. A few areas where customers particularly love his work:
Broken torsion springs are our #1 call volume. Parnell does them cleanly, safely, and with honest warranty conversations — not a sales pitch.
Before condemning your opener, Parnell traces the actual issue. Sometimes it's a $15 gear kit instead of a $550 new opener.
The estimate you get before work starts is the price you pay. No surprises. No "oh, we also found this..." at the end.
This is an amazing work from Direct service. Customer service was on point and a technician was sent almost immediately. The technician, Parnell Lester, did a great job. He immediately knew what the issue was, and proceeded to fixing it, with great communication, a smile on his face and hums of songs here and there. Great experience!!!
Parnell did an excellent job of replacing my garage spring. He was very efficient, explained what needed to be done, and was very courteous in it all.
Parnell was Friendly, efficient and there was no extra charge for coming out on Sunday.
Parnell came to Beebe the same day I called to repair our garage door. He was fast, friendly and provided fair pricing.
I Had a wonderful experience. I will ask for the same technician the next time I have an issue ~he was thorough & Knowledgeable! Thank you Parnell!
Parnell was terrific, as always!!! Ten dtars.
Absolutely great Service, Parnell was very professional and helpful and also showed me what all went wrong with the door. Very efficient so the his work and did very well!
Parnell was a great help and very personable.
Excellent, quality, fast and efficient service from Parnell Lester. Love it!!!
Parnell was very nice. Gould the problem and fixed it within minutes. I do recommend!
Parnell was absolutely amazing!! Very polite and honest. He didn’t just say something was broken and needed fixed, he took the time to show me and compare it to the new part so I could see for myself. I would recommend using this company and requesting Parnell! Definitely a great experience and also reasonably priced. Even chatting on Google with the representative late last night and scheduling the appointment was a great experience. 10/10 for Parnell Lester.
Parnell Lester is AMAZING!!! WHAT a gift & answered prayer he was to my wife & to me!!! He diagnosed our garage door problem in an instant & remedied the fix in about 10 minutes…to my wife’s & my utmost satisfaction!!! Oh, that EVERY skilled professional could be as efficient, personable, & courteous as Parnell is…what a wonderful world this would be!!! Your company is blessed to have such a bright light onboard as Parnell!!! Dale & Ronda Walters, Little Rock
Just call (501) 244-3667 and ask dispatch to send Parnell when scheduling your appointment. We'll route him to your house when available.
(501) 244-3667Phones Answered 24/7 · Same-Day Service Available
