Meet Travis Ford
Direct Service Founder

We have used Direct several times at 2 different homes in Little Rock. Each time, either Travis or Parnell have gotten to us within 24 hours. Both men are so friendly, polite and very knowledgeable. The prices are competitive. Today, Parnell showed up on time (a little early actually). A spring had broken on our door. He replaced the rod, springs and all necessary parts and it came with a 5 year warranty. As usual, he was friendly and he works quickly! Oh - today is SUNDAY! He told me they work on weekends too because “garage doors don’t sleep”😃I would definitely recommend this company.

My chain broke on the garage door as I was trying to pull in with a load of groceries. Direct Service was out to my home within hours of my call, same day service. Travis explained everything to me and showed me the problem so I understood it well. He replaced the motor and chains, the door opener, everything within an hour. His work was impeccable and his pricing was more than reasonable.

Travis was on time for the appt. and diagnosed the issue. He explained what was going on and took care of it quickly. Will definitely call him again with any issues in the future.

Travis was awesome! He came all the way from the other side of maumelle to Little Rock and fixed my garage door springs. He explained everything he was doing and when everything needed to be replaced. Took him maybe 20 minutes total!

I was more than satisfied with Travis's work doing a complete overhaul in a hour. He shared his knowledge of what was going on and what needed to be repaired and replaced. He had great communication skills and diligent work ethics. I will be gladly sharing this experience with other people i know, and refer your business to them.

Travis the installer was professional and courteous. He was knowledgeable and skilled in replacing my springs and additional parts. My garage door now opens and closes quietly.

Travis (owner) is an excellent man. Truly appreciate his timeliness and honest opinion. I fully expected to pay for a brand-new motor on my LiftMaster garage door opener, but Travis took the time to properly reset it the right way — and didn’t charge me a dime. He simply said, “It’s on the house. Please think of us if you have any more issues.” Wife & I were beyond grateful! Especially during this holiday season, it meant more than I can put into words to meet someone who genuinely cares about people and doing the right thing. Travis, thank you for your integrity, professionalism, time and your kindness. Absolutely recommend Direct Service Garage Doors to all! Thank you again, — Shawn, Kate & Family

Travis is awesome. Upfront, no up-selling like we've experienced in the past. An expert, quick, and didn't charge an emergency repair fee even though our vehicles were stuck in the garage! We'll definitely call back.

Travis is awesome, does great work

Travis was just outstanding. He went above the call of duty to correct the problem and prevent a future problem!

Travis did a great letting us know what was going on and the repairs and replacements are professionally done.

Travis was very professional Showed up 1 Hour after calling. Replaced the springs and pulleys was done in 45 minutes